How do I return or exchange an item?
Is there a deadline for returning something for a refund or
We will accept any unwashed/unworn merchandise items for return or
exchange within 30 days of delivery(within 45 days of purchase for
shipments outside of the United States). The return date will be
determined by the postmark on the returned package.
Where should i send items i am returning or exchanging?
If you are not using the postage pre-paid return label at the bottom of
this page, your package should be addressed to: Returns Department,
5400 Three Notched Road, Crozet, VA 22932-3105
I want to return or exchange something that was a gift, can i
We accept returns on orders that were purchased as a gift. Please note
that a refund or any financial adjustment made on the order will be
applied to the original form of payment only. If you are not the
purchaser, the refund will be issued in the form of a Gift Certificate.
If you are not the original customer, please include their name and zip
code to help expedite the process.
What is not refundable?
The following items or situations are not eligible for a refund or
exchange: Wearable items that are washed or worn, undergarments, open
media, downloads, as well as perishable goods.
What form will my refund take?
All refunds will be credited to the original payment source. If the
original payment source is unavailable we reserve the right to issue an
electronic gift certificate and transmit it to the email address
provided when the order was placed, or to issue a refund check to be
mailed to the billing address provided on the order. Shipping and
handling charges are non-refundable except in the case of a
Who pays for postage?
If you are returning damaged or defective merchandise we will pay the
cost of return shipping if you use the postage pre-paid return label on
the front of this form. International returns cannot use the prepaid
label. If you are returning an internationally shipped order, please
include your shipping receipt. Please contact customer service for
shipping reimbursement information based on your purchase. If we
determine at our sole discretion that the merchandise you return is not
eligible for return or exchange you authorize us to charge your
original payment source the applicable return shipping charge.
Are there requirements for how my return/exchange needs to be
shipped back to you?
For any returned merchandise valued in excess of $100.00 you must send
the merchandise using a traceable and insured ship method and include
your receipt with your return for reimbursement. Please note, we only
issue reimbursements if the return is due to an error on our part. If
necessary, you may arrange with our customer service center for a call
tag to be sent to you for use in shipping the package via United Parcel
Service (UPS), with the cost to be deducted from your refund.
What if my return is lost in the mail?
We do not issue refunds for items not received by our returns
department and recommend you use a traceable ship method to ensure
Should you need further assistance, please call customer service at
877-687-4277 (U.S), or e-mail firstname.lastname@example.org. Customers outside
of the U.S.: Please use your region's international access code,
followed by the number '1' (the country code for the U.S), and the
phone number 434-205-7049. So if you're located in the United Kingdom
and you need to call our U.S. based customer care number you would dial
00-1-434-205-7049; or if from a mobile phone, +1-434-205-7049.
Other Questions & Comments